ADA Compliance + Special Assistance
Hotel Zindel strives to provide accessibility services and accommodations to help all of our guests who may have additional needs or requirements. Our commitment to accessibility is a focus of our hospitality and ensures that all individuals can experience our extraordinary accommodations. Due to the physical layout of our hotel, our property is not ADA accessible. Our hotel does not have any onsite front desk agent and is entirely self check-in. All guests booking our hotel will need to be able to easily use stairs. Guests will be required to use stairwells of 2-20 steps to access the main entrance, hotel entrance, amenity room, second floor rooms, bunkbed rooms, and courtyard. This website is designed to be accessible to users with disabilities, based on the Web Content Accessibility Guidelines 2.1 AA through the UserWay Accessibility Platform for ADA &; WCAG Compliance. If you have difficulties using this site or accessing the information, goods, and services provided on this website, please contact us at 619-658-0104. Should you have any need for special assistance or requirements, please contact us at 619-658-0104 or by email at concierge@excelsiorstays.com for further assistance.
